Emotional intelligence (EI) is defined as “a set of emotional and social skills that collectively establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges, use emotional information in an effective and meaningful way.” (Stein & Howard, 2011)
How does it work?
Sometimes thought of as “soft-skills”, or that “touch-feely stuff”, emotional intelligence is a set of dynamic, observable, measurable skills that we bring into play in our interactions with others according to each situation giving us the ability to make our way in an increasingly complex world. Skills such as developing and maintaining satisfying relationships with others, assertiveness, empathy, problem solving abilities, stress tolerance, and optimism are just a few aspects of EI.
How is it different than IQ?
IQ is a measure of an individual’s cognitive intelligence, which refers to our ability to plan, concentrate, organize material, command of language skills, and interpret facts. It could also be thought of as one’s personal information bank: memory, vocabulary and math skills, visual and motor coordination. IQ is pretty much set by the age of 17; it remains constant throughout adulthood, and wanes during old age.
EQ (emotional quotient which is the measure of EI) is not fixed. It rises steadily from an average score of 95.3 in the late teens to 102.7 in the mid - forties, tapering off a bit once past the age of fifty to101.5. This pattern is the same in both men and women. You can increase your EI levels through conscious, focused training, working with a coach.
Return on Investment (ROI)
Current research tells us that emotional intelligence (EI) is becoming rapidly recognized as a more accurate indicator of success in the workplace than IQ. It has been found to be directly responsible for between 27 – 45% of job success (depending on the field under study) as opposed to IQ, which studies have shown to predict between 1- 20% success rate in a given job.
An interesting ROI resource:
LEADERSHIP AND EMOTIONAL INTELLIGENCE – THE KEYS TO DRIVING ROI AND ORGANIZATIONAL EXCELLENCE: A study by Multi-Health Systems which examines the link between leadership development programs than include emotional intelligence, and return on investment (PDF). To view a copy of the report CLICK HERE
How can I find out more about my Emotional Intelligence levels?
One of the most highly sought and widely recognized of the EI assessment tools is the EQ-i 2.0. Endless Possibilities Executive Coaching & Consulting has licensed providers of the following EQ-i tools:
EQ-i 2.0 Workplace Report:
The Workplace Report focuses on the impact of using emotional intelligence at work and offers you suggestions for working with colleagues, supervisors, and clients. View a sample workplace report:
EQ-i 2.0 Leadership Report:
The Leadership report links your EI results with 4 specific competencies that are key to successful leadership: Autheniticity, Coaching, Insight, and Innovation. It provides you with a snapshot of how your EI compares to that of other leaders and gives you insight into your leadership strengths and areas for potential development.
View a sample leadership report:
EQ-i 2.0 Group Report:
Building on the completion of individual EI assessments, the group report provides a lens through which to interpret EI results in a team or group settings. It combines scores of individual assessments, which can be helpful when working on group or team development plans.
Utilized in a workplace setting, this report is completed by both the client and selected workplace participants. It identifies key employee strengths and which can then be leveraged to the benefit of the organization, as well as areas of growth opportunities and impediments to high performance that could be improved.
View a sample EQ360 report:
Contact us TODAY to book your EQ-i assessment.