Linkedin Link
Yelp Link
Twitter Feed
Endless Possibilities Blog

Emotional Intelligence

Emotional Intelligence

Endless Possibilities Executive Coaching & Consulting

Executive Coaching

February 10th, 2015

emotional_intelligence.jpgEmotional intelligence isn’t just a corporate buzzword — it’s a real thing, and it can help you greatly in the workplace. Put simply, emotional intelligence is the ability to feel and control your own emotions, while acknowledging others’ emotions and reacting appropriately. People with an awareness of their emotional intelligence possess the ability to take a look at the people and situations around them, process the emotions within, and respond calmly and responsibly. 

With this in mind, it is easy to see how emotional intelligence can be beneficial at work. In high-stress situations, people with emotional intelligence can remain calm and collected, while helping those who are struggling to keep their cool. Staff with emotional intelligence communicate well with others, are empathetic, and make great leaders. These same qualities help people with emotional intelligence connect with clients in a real and meaningful way, bringing personality and compassion to any business. 

Assess Your Teams Level of Emotional Intelligence 

An emotional intelligence (EI) assessment is a good tool to determine the level of emotional intelligence present within a workplace. An EI assessment will measure the emotional intelligence of staff, show places where emotional intelligence can be improved, and give strategies and mechanisms for enhancing and developing emotional intelligence. 

If you want a stress-free workplace that thrives on teamwork and careful communication, invest in an EI assessment for the people within your workplace. This type of test is a great way to find out the health of your organization’s emotional intelligence, and the steps that should be taken to make your workplace the best it can be, for both staff and clients. 

There is nothing to lose through developing emotional intelligence — once you put in the effort, you are sure to reap the rewards of having an empathetic, well-rounded team with an increased capacity for  for  communication and leadership.

May 28th, 2014

Effective time management is a hot topic for all of us, whether you are Fortune 500 CEO, a front-line leader in an not-for-profit organization, a small business owner, or a parent juggling those important tasks of getting the kids to all the places they need to be and yourself to work on time! Each of us has our own way of getting from A to Z, meeting expectations and getting the job done according to what works for us. BUT, raise your hand if you are staggering under the ever-increasing pressure of not enough time in the day to do everything.  Raise BOTH hands if you’d like to put some sanity back in your life! shutterstock_187280816.jpg

Help is within your grasp! You can use the power of your emotional intelligence (EI) to master this challenge. Let’s see how….

We know that EI is a measure of emotional and social skills which influences the way we understand and express ourselves, the way we develop and maintain relationships, and how we deal with challenges. Chunking it down to the five realms of EI: Self-Perception, Self-Expression, Interpersonal, Decision Making, and Stress Management, here are 5 tips to help you put your emotional intelligence (EI) to work to defeat the time management monster that you face every day:

  • Make it a daily practice to reflect on all that insinuates it’s way into your calendar over day. Ask yourself: how many of those tasks are actually related to my personal and professional goals? What do I need to accomplish today to meet them?
  • Once your goals are well defined in your mind, communicate them clearly to the appropriate people, and assertively negotiate timelines to complete the work. Practice saying “No” if that is an area of need for you.
  • If you find yourself becoming frustrated or short-tempered as one more task falls on you, resist the impulse to be reactive, give yourself space by taking a deep breath (or two). Put your emotions on hold and approach the giver of the new task with curiosity, prepared to hear more and negotiate.
  • Take a realistic, problem-solving leadership approach, look to see who the task can be delegated to. Ask yourself: what learning opportunity exists in this work for someone that is being trained or succession planned?
  • Keep your stress level down by staying focused on your goals, mastering flexibility, sharing the work with others instead of caving in and “just doing it”. Give yourself the gift of space in your day to reflect and re-energize. Remain optimistic through the use humor and laughter in your work and strategically priorize each day into a successful one for you!

March 31st, 2014

IQ-and-EQ-Equals-Success.jpgEmotional intelligence is not as well understood or widely used as IQ. We tend to think of IQ as a measure of intelligence, but intelligence quotient (IQ) is actually a measure of very specific concepts. Math skills, logical reasoning, and reading and word comprehension are measured during an IQ test. EQ, on the other hand, relates to the way that individuals deal with their emotions; i.e. how well they manage their emotional reactions as they go about their daily work. Both of these measures have some value, but the key is in understanding the value of each and what it means for your office.

Emotional Quotient (EQ)

EQ is a measure of emotional and social skills, which influences the way we understand and express ourselves, the way we develop and maintain relationships, and how we deal with challenges. Self-confidence and self-awareness can signify high emotional intelligence. People with higher levels of EQ are more aware of the emotions of those around them, which can be a valuable skill when dealing with clients, as well as the emotions of their coworkers and their bosses.

Intelligence Quotient (IQ)

IQ measures very specific skills in an effort to compare the abilities of individuals on a single standard test. We know that this is not necessarily a great way to judge how well someone will work in a certain work environment, but it can be an identifier of skills such as vocabulary, mathematics, and visual-motor coordination

People with a high IQ can often acquire skills and knowledge quickly and apply them to their job. But if they don’t have a high EQ, they may not be able to interact with others as easily, and they may find it difficult to deal with people who are sensitive or reactive. A combination of average IQ with high EQ might be a better fit than someone with a very high IQ and a low EQ.

January 9th, 2014

Today’s leaders are required to meet constantly evolving demands. Keeping pace with technological advances, managing the need to create sustainable change, and meeting the expectations of the shifting demographics of the workforce are just a few of the challenges faced as you walk through the door of your office every day.

A different type of leadership style and skills are needed to meet the challenges of today and tomorrow wholeheartedly. Styles that worked in the past are no longer effective or desired by companies seeking to be on the cutting edge of their market. Consultation, collaboration, communication, and shared decision-making are the methods preferred by both employers and employees. Disappearing are the days when decisions are made solely by a CEO, or by a team of executives. Leading with heart in addition to the head or emotional intelligence (EI) is now required along with a more flexible, adaptable leadership style.

 Leaders who possess a high level of emotional intelligence are intuitively using variations of “Adaptive Leadership”, or “the practice of mobilizing people to tackle tough challenges and thrive” (Heifetz, Grashow, & Linsky) which employs these skills. Adaptive leadership has become increasing popular over recent years and is being successfully applied in a variety of marketplaces.

What is it about emotionally intelligent leadership that makes a difference?EI_modle.jpeg

Emotionally intelligent leaders use their self-awareness as a guide as they assess situations; they
are aware of their triggers, and check their assumptions as they work collaboratively with others.
Skilled at interpersonal relationships, they use emotional information and a curious approach in appropriate ways to communicate realistic decisions. They express themselves respectfully and with empathy.                                                                                                               They manage their stress levels by living their values, modeling honesty, integrity and demonstrating flexibility, resilience, optimism, and confidence.

They are connected to their core purpose, comfortable with living in disequilibrium, adept at challenging the status quo, savy at experimenting and taking risks smartly, and engaged whole-heartedly in their leadership!

 Where’s the proof?

Recent studies showed a powerful and direct relationship between leadership performance and emotional intelligence:

The Centre for Creative Leadership in conjunction with MHS, (the EQI-i provider) recently conducted a study of 302 leaders and senior managers, which concluded that eight emotional intelligence subscales could predict high leadership performance 80% of the time.

Telecom New Zealand wished to understand the relationship between EI and leadership competencies. Of their study population of leaders, they discovered that one-half of the skill set required for successful execution of their organization’s leadership competencies is comprised of emotional and social skills.  (

So, what’s stopping YOU from enhancing your leadership performance by leveraging your emotional intelligence?

Call Endless Possibilities Executive Coaching & Consulting TODAY to arrange to take an EI assessment! 

November 27th, 2013

Emotional intelligence, referred to as EI by Daniel Goleman, or EQ, as defined by Stein & Howard is “A set of emotional and social skills that collectively establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges, use emotional information in an effective and meaningful way.”

EQ is made up of dynamic, observable, measurable skills that we bring into play in our interactions with others according to the situation. Skills such as: developing and maintaining satisfying relationships with others (demonstrated by our listening and communication abilities), assertiveness, empathy, problem solving abilities, stress tolerance, and optimism. Sometimes thought of as “soft-skills”, or that “touch-feely stuff”, recent research is telling us that emotional intelligence is becoming rapidly recognized as a more accurate indicator of success in the workplace than IQ!

Some interesting facts about IQ (Intelligence quotient) and EQ (Emotional Intelligence Quotient):

  • IQ is pretty much set by the age of 17; it remains constant throughout adulthood, and wanes during old age.
  • EQ is not fixed; it rises steadily from an average score of 95.3 in late teens to 102.7 in the mid-40’s tapering off a bit once past the age of 50 to101.5.                                               

How Can EQ help you?

We’ve all heard that we become wiser with age. That wisdom applies to the way we learn to react to crises, how we become more aware of what triggers our emotional responses, and how we balance reason and emotions. Knowing what your emotional intelligence levels and strengths are gives you an edge in dealing with challenges as they come up both in your personal and professional life!

How can I find out more about my Emotional Intelligence levels?

One of the most highly sought and widely recognized of the EI assessment tools is the EQ-i 2.0. EQ_model_pic.jpg  
The EQ Model of emotional intelligence is composed of 5 scales, which measure emotional and social functioning, performance, and well-being: Self-Perception, Self-Expression, Interpersonal, Decision Making, and Stress Management. Each of these scales contains 3 sub-scales that help determine your EI score.                                        

The first step in finding out more about your EI level is to complete a recognized EI assessment tool through a certified provider of the tool; many of these providers are also Executive Coaches. They will arrange for you to complete the assessment and provide you with your results (often called a debriefing).

What can you do to increase your EQ?

You can increase your EI levels through conscious, focused training, experience, and by working with a coach.

 Are you curious to know more about your Emotional Intelligence level? Contact Endless Possibilities Executive Coaching and Consulting today to arrange to complete an assessment!